Mission
- To improve the relationship between the electricity utility and its customers
- To improve the quality of supply to customers
- To re-establish the financial viability of Uganda's electricity distribution business
Shared Purpose
An electricity retail and distribution business providing exceptional Customer service in a safe,
Reliable and cost effective manner,with a highly skilled and well Motivated work force,generating
Sufficient profits to sustain and build the business,while providing Value to the shareholders. Core Values
Umeme's business, and the commitment of its people, are underpinned by a number of core values: - Safety governs all our actions
- Integrity founded on honesty and ethical behaviour
- Hard work, dedication and achievement of results
- Customer satisfaction
Umeme's method of operating the business will be to:
- Accurately measure consumption
- Produce error free bills
- Provide an acceptable quality of electricity supply
- Deal with Customers promptly and efficiently
- Treat customers fairly and their property with respect
Umeme's key objectives are to.
- Stabilise the management of the utility
- Ensure that the billing system operates optimally
- Invest capital in the critical areas of the network to improve quality of supply
- Reduce non technical losses and arrears
- Systematically transform the business by introducing modern technology and world best practices to achieve our vision of becoming the leading East African Distributor of electricity by any measure, by 2010
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