Help Desk

Customer Service Charter
This Consumer Service Charter explains UMEME’s commitment to consumers and our expectations from them.

Customer Information Booklet
This booklet will provide you with information about the products and services we offer and the various procedures that we follow.

Complaints Handling Procedure
Got a complaint or query?
Follow the simple steps in this document to guide you.

New Connection Process
Get connected in three easy steps.

Service Pledge
Our service standards and experience at all our touch points.

Yaka! Starter Pack
All you need to know about the Yaka! prepaid service

Customer Protection
Know your rights and responsibilities

Large Power Users
New Connection Guide